Specials

January 2022 UPDATED TI KAYE CANCELLATION POLICY – Subject to change*

STANDARD FLEXIBLE POLICY

Between January 1, 2022, and November 30 2022 dates inclusive.

• Cancel or change travel dates up to two times up to 14 days in advance of arrival. Reservations cancelled within 14 days become non-refundable, however we allow one change of travel date within this non-refundable period.
• A 5% processing fee applies to all refunds issued.

Between December 1, 2022, and January 15, 2023 dates inclusive.

• For cancellation notice received 45 days or greater there is no penalty charge.
• Within the penalty period of 45 -30 days prior to arrival:
  • guests are allowed to change their reservation date penalty free once
  • if a guest would like to cancel a 1-night penalty charge will apply
• Within the penalty period of 30 -15 days prior to arrival:
  • guests are allowed to change their reservation date penalty free once
  • if a guest would like to cancel a 2-night penalty charge will apply
• Within the penalty period of 1 -15 days prior to arrival:
  • guests are allowed to change their reservation date penalty free once
  • if a guest would like to cancel a 3-night penalty charge will apply
• No shows attract a penalty of the full amount of the stay
• A 5% processing fee applies to all refunds issued.

*Due the COVID-19 Pandemic, our cancellation policy is subject to changes as the travel situation changes to remain as flexible as possible for all parties involved.

TI KAYE RESORT AND SPA – Booking Terms and Conditions

Important: the following terms and conditions govern the contract between all travelers and hotel guests (individually and collectively “guest”), and Ti Kaye Resort and Spa, the hotel providing accommodations and services to guest pursuant to a confirmed booking(“hotel”). Please read these terms and conditions carefully to ensure your complete understanding and agreement. In consideration of the booking confirmation issued to you by Ti Kaye Resort and Spa and/or any third party tour operator, travel agent, or travel provider, along with other good and valuable consideration, all guests hereby agree to the following terms and conditions (“contract”):

1. Payment (Varies by promotion. Please refer to your “Confirmation” document.)
   
   Bookings made with Ti Kaye Resort and Spa require a 50% deposit, per booking, at the time of booking; and the remaining balance is due on arrival. Payment terms may vary for bookings made through third party tour operators. If a third- party tour operator fails to remit payment to the Hotel for a Guest’s booking, the Guest agrees that the Hotel may charge the Guest’s credit card for the full amount of the booking on arrival and the Guest agrees not to dispute any such charges. If the Guest’s credit card has insufficient credit, then the Guest agrees to remit payment in full by other reasonable means within 7 days after the Hotel’s payment request.



2. Cancellation and Change Charges Payable by Guest
   
   January 2022 UPDATED TI KAYE CANCELLATION POLICY – Subject to change*
   
   a. Between January 1, 2022, and November 30 2022 dates inclusive.
   
   i. Cancel or change travel dates up to two times up to 14 days in advance of arrival.
   
   ii. Reservations cancelled within 14 days become non-refundable, however we allow one change of travel date within this non-refundable period.
   
   iii. A 5% processing fee applies to all refunds issued.
   
   b. Between December 1, 2022, and January 15, 2023 dates inclusive.
   
   i. For cancellation notice received 45 days or greater there is no penalty charge.
   
   ii. Within the penalty period of 45-30 days prior to arrival:
   
   1. guests are allowed to change their reservation date penalty free once
   
   2. if a guest would like to cancel a 1-night penalty charge will apply.
   
   iii. Within the penalty period of 30 -15 days prior to arrival:
   
   1. guests are allowed to change their reservation date penalty free once
   
   2. if a guest would like to cancel a 2-night penalty charge will apply.
   
   iv. Within the penalty period of 1 -15 days prior to arrival:
   
   1. guests are allowed to change their reservation date penalty free once.
   
   2. if a guest would like to cancel a 3-night penalty charge will apply
   
   v. No shows attract a penalty of the full amount of the stay
   
   vi. A 5% processing fee applies to all refunds issued.
   
   TRAVEL INSURANCE IS STRONGLY RECOMMENDED.



3. Travel Delays and Cancellations.
   
   Ti Kaye Resort and Spa shall NOT be liable for any refunds or other compensation due to travel delays, cancellations, any Guest’s inability to travel for any reason and any related losses or expenses including without limitation any losses or expenses resulting from “acts of God” or force majeure type events.
   
   TRAVEL INSURANCE IS STRONGLY RECOMMENDED.



4. Airline Reservations
   
   The Guest is responsible for reviewing all names, dates, and schedules for airline schedules for accuracy. The Guest is responsible for checking and confirming flight details prior to departure.



5. Check-in / Check-out
   
   Check-in time is 2:00 p.m., and check-out time is 11:00 am. Subject to availability, early check-in or late check-out may be available for an additional fee payable locally at the Hotel.



6. Passport and Credit Card Required for Check-In
   
   Upon check-in at the Hotel, all guests MUST PRESENT a VALID PASSPORT and the lead Guest whose name the booking is under a VALID MAJOR CREDIT CARD. The names on the booking confirmation, passport, and credit card must match. This is part of the Hotel’s ongoing efforts to prevent fraud and protect Guests’ identities.



7. Preauthorization at Check-In
   
   Upon check-in at the Hotel, a credit card preauthorization in the amount of $500 will be completed to cover any room charges, incidentals, and damage. The preauthorization will be released at check-out assuming the Guest’s room bill has been paid in full. The Hotel accepts Visa, MasterCard, and American Express. Ti Kaye Resort and Spa does not accept Discover Card.



8. Required Signing and Agreement at Hotel Check-In
   
   Upon check-in at the Hotel, all Guest shall be required to sign the Hotel’s Guest registration form confirming the Guest’s agreement with the terms and conditions contained in Guest registration form. Failure to sign the hotel’s guest registration form, shall result in the guest not being permitted to check-in and denied access to the hotel and its services and amenities. A copy of the Safety Tips, Notices, Waivers and Release included in the Hotel’s Guest registration form can be found elsewhere on this page. The cancellation charges as stipulated in item 2 shall apply if the guest chooses to cancel or change their hotel booking due to an unwillingness to sign and agree to the hotel’s guest registration form. The requirements of this paragraph 8 shall apply to all hotel bookings.



9. Airport Transfers
   
   Ground transfers and taxis are NOT INCLUDED in rates. Prearranged ground transfers can be arranged at an additional cost.



10. Dress Code
    
    At breakfast and lunch: Wraps / cover-ups for ladies, shorts and t-shirt for men. For evening dinner our dress code is ‘elegantly casual’ i.e. summer dresses for ladies, casual shirt and dress shorts / light trousers for men. Dress jeans are acceptable. Topless (for female Guests) or nude sunbathing (for all Guests) is not permitted as per local law.



11. Force Majeure.
    
    In the event of circumstances amounting to “force majeure” (as defined below) occurring, Ti Kaye Resort and Spa and any third-party tour operators and travel agents shall NOT be liable for any losses or damages due to events beyond their reasonable control. For the purposes of this contract, circumstances amounting to “force majeure” shall include war or threat of war, civil strife, riot, natural or nuclear disaster, fire, epidemics, terrorist activity (threatened or actual), governmental action, industrial dispute, acts of God and all other similar events outside Ti Kaye’s reasonable control which prevent or seriously impede Ti Kaye from carrying out its obligations under this contract or carrying out its scheduled program. REFUNDS SHALL NOT BE OFFERED in the event of a late or delayed arrival to the Hotel. In the event of a delayed departure from the Hotel, Guests shall be required to pay locally for any additional nights at a rate not to exceed the Hotel’s night published (“rack”) rates.
    
    TRAVEL INSURANCE IS STRONGLY RECOMMENDED.



12. Saint Lucia Hotel Association Hurricane Guarantee adopted by Ti Kaye Resort and Spa (2018)
    
    The island of Saint Lucia is rarely affected by hurricanes however, hotel operator members of the Saint Lucia Hotel Association and Tourism Association created the hurricane guarantee so you can book with confidence any time of year. This unique Hurricane Guarantee covers cancellations made prior to arrival and if vacation time is cut short because of a hurricane. As soon as a hurricane warning is in effect for Saint Lucia guests may cancel their vacation at many of Saint Lucia’s hotels. The island’s “Hurricane Guarantee” takes the worry out of booking so you can look forward to your vacation and enjoy every minute while you’re here.
    
    DEFINITIONS
    
    
    • “Member Hotels” – These are the Saint Lucia Hotel and Tourism Association hotel members participating in this programme.
    • “Guest” – Guest staying at member hotels; excludes guests under a group booking
    • “Hurricane” – Storm being classified as a hurricane category force storm i.e.
    • Category 1 (74-95 mph winds)
    • Category 2 (96 -110 mph winds)
    • Category 3 (111-130 mph winds)
    • Category 4 (131 -155 mph winds)
    • Category 5 (156 mph and over winds)
    
    
    Does not include tropical storms (wind speeds less than 74 mph)
    
    TERMS
    
    1. In the event that a Hurricane Warning is issued by the Saint Lucia Meteorological Service (MET) guest will be permitted to cancel their reservations without penalty. Deposits may be applied to any future bookings.
    2. Group booking cancellations will be handled on an individual basis in accordance with the group contract.
    3. In the event that a member hotel is not able to continue its operations due to damage incurred by a hurricane (as determined by the Saint Lucia Meteorological Service), the member hotel will invite the guest to return for a complimentary stay within one year from the reopening of the member hotel.
    4. Restrictions: The replacement stay must be taken within one year from the reopening of the member hotel and will be in an equivalent room category to the one originally booked and will be subject to certain blackout dates and availability. This offer is subject to change and may be withdrawn at any time without notice. Other expenses including, but not limited to, airfares, F&B, incidental room charges are not included or covered by this guarantee.



13. Insect-Borne Illness
    
    The Hotel is located in a tropical environment. Although the Hotel maintains a year round pest control program, the Hotel, its owners, employees, agents, insurers, and suppliers shall absolutely NOT be liable for, and all Guests shall HOLD HARMLESS the Hotel, its owners, employees, agents, insurers, and suppliers from any injury, illness, or loss resulting from exposure to Zika virus or any other insect-borne disease or similar tropical illness of any nature whatsoever. Potential Guests who are pregnant or may become pregnant should seek the advice of a qualified physician prior to travel.



14. Food Allergies and Dietary Restrictions
    
    The Hotel’s food and beverage outlets use wholesome ingredients, which may include peanuts, tree nuts, seeds, shellfish, shrimp, seafood, soy, milk, wheat, and other POTENTIAL ALLERGENS. The Hotel CANNOT GUARANTEE that food and beverage items will not come in contact with potential allergens EVEN IF a particular dish or item does not normally include such ingredients. The Hotel and its owners, employees, agents, insurers, and suppliers SHALL ABSOLUTELY NOT BE LIABLE for, and all Guests shall HOLD HARMLESS all such parties, from any injury, illness or loss resulting from food allergies or the Hotel’s inability to meet specific dietary needs or requirements.



15. Guests with Disabilities
    
    Due to the unique nature of the Hotel, its buildings, grounds, amenities, and services, the Hotel is not suitable for Guests with certain disabilities and mobility issues.



16. Governing Law
    
    The laws governing the interpretation, performance and enforcement of this agreement shall be the laws of Saint Lucia. “Any claim made by the Guests or the Guests’ insurers against the Hotel shall be subject to the terms and conditions of the Hotel’s Public Liability Policy and indemnity shall be limited to the sum insured indemnified by the Hotel’s insurers.” All other jurisdictions that any Guest may have access to by reason of domicile or otherwise including without limitation the United States, Canada, and the United Kingdom are hereby irrevocably WAIVED. Any claim brought in an unauthorized jurisdiction shall be DISMISSED without prejudice, and all costs of such dismissal shall be borne by the party who brought the action in the unauthorized jurisdiction. The provisions contained in this Contract shall be LEGALLY BINDING on all Hotel Guests.



17. Limitations of Liability
    
    UNDER NO CIRCUMSTANCES shall Ti Kaye Resort and Spa, its owners, employees, agents or insurers be liable for any claim or action of any nature whatsoever arising out of or in relation to any act, omission, illness, injury, loss or occurrence at the Hotel or in the country where the Hotel is physically located. Each Guest shall HOLD HARMLESS Ti Kaye Resort and Spa and its owners, employees, agents and insurers from any such Hotel-related claims and actions, and from any claims or actions based on the acts or omissions of any third party airline, transportation provider, and tour and excursion providers. UNDER NO CIRCUMSTANCES shall Ti Kaye Resort and Spa, the Hotel, any third party tour operators or travel agents, or any of their respective owners, officers, employees, agents or insurers be liable for any consequential, incidental, punitive, or exemplary damages or any damages based on emotional distress, mental suffering, or psychological injury of any kind.



18. Legally Binding
    
    This Contract is LEGALLY BINDING. Each Guest is responsible for reading, understanding, and agreeing with the terms and conditions set forth in this Contract as a condition of securing a Hotel booking. The provisions of this Contract have been made available to the Guest IN ADVANCE of making a Hotel booking.

Download a copy of these Terms & Conditions here.

Legal Notice

COVID-19 – ASSUMPTION OF RISK / RELEASE & INDEMNIFICATION OF ALL CLAIMS / COVENANT NOT TO SUE

Dear Valued Guests,

We have always valued your health safety and comfort and have always taken pride in maintaining the highest level of service, safety and cleanliness.

Since our re-opening in November 2020, we implemented enhanced health and safety measures throughout the resort to help maintain a clean, safe and comfortable environment for our valued guests, staff members, and visitors. For your safety and that of others, please adhere to all posted rules, signage, and instructions during your stay with us. Compliance with social distancing, hand washing and sanitizing, and similar instructions will be of importance.

Covid-19 (coronavirus) is highly contagious, potentially deadly, and may result in serious illness, injury, or death. There is an inherent risk of coronavirus/Covid-19 exposure anywhere people are, or have been, present. The CDC has indicated that certain people may be at greater risk, namely the elderly and those with compromised immune systems and other underlying conditions. However, young, and healthy people may also suffer severe illness, injury and death, and should therefore take precautions.

As a condition of visiting the resort and using any of its services, facilities and amenities, you VOLUNTARILY AGREE TO FULLY ASSUME ALL RISKS related to Covid-19 exposure. You further AGREE that you SHALL NOT SUE OTHERWISE HOLD LIABLE the resort, its owners, employees, agents, insurers, and any relevant tour operators, travel agencies, and travel agents, including without limitation Ti Kaye Resort and Spa for any Covid-19-related illness, injury, death, losses or damages of any kind or nature whatsoever. Kindly note that all arriving guests will be required to sign a waiver to this effect at check-in.

This Assumption of Risk and Covenant Not to Sue applies to all guests and visitors. This Assumption of Risk and Covenant Not to Sue shall be LEGALLY BINDING. Should any guest or visitor bring a claim, suit or any other action in violation of this provision, the claim, suit or other action shall be DISMISSED WITH PREJUDICE and all costs of dismissal, including but not limited to reasonable attorneys’ fees and court costs, shall be borne by the party who wrongfully brought the claim, suit or other action in violation of this Assumption of Risk and Covenant Not to Sue.

Please understand that, without the implementation of these measures, it would be nearly impossible for the resort to operate under the current circumstances and we feel it is only fair that you are fully informed and allowed to make the best possible decisions for you and your loved ones. We look to the future and hope that things go back to normal pretty soon. Stay Safe!

To download a copy of this document please click here.

TI KAYE RESORT & SPA, SAINT LUCIA – SAFETY TIPS, NOTICES, WAIVER AND RELEASE

Your comfort, safety, and enjoyment are our main priorities. Please review carefully, and use the same precautions and common sense you would use at home during your stay at this resort. You hereby agree that you have had access to and have read and agreed to all of the resort’s Booking Terms & Conditions, including without limitation the provisions regarding Covid-19 exposure and risk assumption, as published on the resort’s website.

SAFETY

1. For emergencies of any kind, call the front desk at 8101. After 11 pm dial 8141 for security.

2. Keep your doors and windows closed and locked, especially at night, and keep valuables in the guest room safe.

3. Never open your door unless you know who is on the other side. Never leave the resort via sea or land with strangers.

4. DO NOT rent water sports equipment from local beach vendors. Their equipment safety and insurance cannot be verified.

5. AVOID ACCIDENTAL DROWNING. Guests assume all risks associated with pool and beach activities. NO LIFEGUARDS are on duty at swimming pool or beach areas.

WATER SPORTS ASSUMPTION OF RISK AND RELEASE OF LIABILITY

1. Injury and drowning can occur even in shallow or calm waters. BUOYANCY DEVICES, such as a life vest, should be worn at all times while participating in water sports activities. Never mix drinking, drugs, or medications with water sports or swimming.

2. Exposure to the sun and heat may result in sunburn, heat stroke, and dehydration. Wear protective clothing and sunscreen. Drink plenty of water.

3. You acknowledge that swimming and water sports activities involve RISKS including but not limited to: drowning; injury; collision with other water craft, swimmers, and objects; capsizing; sinking; impact with other riders and water surfaces; rope burns; slipping or falling; muscle injuries; the presence and unpredictable nature of wildlife and marine life; and other foreseeable and unforeseeable events that may result in injury or death. Many of these risks cannot be eliminated due to the nature of swimming and water sports activities.

4. By participating in swimming and water sports activities, you, hereby agree to ASSUME responsibility for all such RISKS including any risks mentioned or not mentioned in this document.

5. In the event of an injury, you authorize any medical treatment and transportation reasonably necessary to address the injury or condition. You agree that you have adequate medical insurance and you agree to pay all costs of rescue, medical services, and emergency transportation. By engaging in any water sport activity, you WARRANT AND REPRESENT that PRIOR TO engaging in any such activity you have received adequate training, experience, and safety briefings, and have CAREFULLY READ AND UNDERSTOOD all safety signage.

LAND-BASED ACTIVITIES, TOURS & EXCURSIONS ASSUMPTION OF RISK AND RELEASE OF LIABILITY 1. Land-based activities including but not limited to resort activities and off-site tours and excursions, have RISKS that may result in loss, damage, injury, illness, or death. Your participation in such activities is purely voluntary. You agree that any off-site tours, excursions, activities, and transportation does not form part of your underlying vacation and travel package. The resort does NOT own or operate any off-site tours, excursions, activities, or transportation, all of which are owned and operated by third parties. You agree to assume all related RISKS. The resort shall NOT be liable for any loss, damage, illness, injury or death resulting from such activities.

2. On-site activities including fitness classes, sports, gym, yoga, and all other activities have RISKS. You agree to READ, UNDERSTAND AND ADHERE TO all safety signage and use DUE CARE and caution when engaging in any such activities and assume any related RISKS.

3. You agree to use DUE CARE and caution when WALKING around the resort. This includes reading and adhering to all cautionary signage, watching your step, and carefully using the resort’s stairs, paths, walkways, floors and similar areas to avoid tripping, slipping, and falling, all of which can result in injury. The resort shall NOT be liable for any loss or injury resulting from your failure to watch your step and use due care while walking around the resort. If you have any doubts about a particular walkway, path, stairway, or surface, seek assistance PRIOR to use or AVOID that area if you have any doubt or any physical mobility or other limitations. PLEASE BE CAREFUL AT ALL TIMES. If necessary, ask for assistance BEFORE you need it.

4. RAIN and WET SURFACES are common in a tropical environment. Any surface may be slippery when wet. Rainfall and resulting wet surfaces are deemed OPEN AND OBVIOUS conditions which you will be deemed to be aware of.

5. Always check the WATER TEMPERATURE prior to using water from the sink or entering a bath or shower. Water temperatures may be VERY HOT to help ensure proper water quality. AVOID SCALDING by checking water temperature before use.

6. HOT BEVERAGES may be very hot. Use caution to avoid spills and burns resulting from hot beverages and food items.

FOOD ALLERGIES; COVID-19; OTHER ILLNESSES; ASSUMPTION OF RISK AND RELEASE OF LIABILITY 1. The resort CANNOT GUARANTEE that food and beverage items will not come in contact with POTENTIAL ALLERGENS (peanuts, tree nuts, seeds, shellfish, shrimp, seafood, soy, milk, wheat and other potential allergens) EVEN IF a particular dish or food item does not usually contain such ingredients.

2. COVID-19 is a highly contagious, potentially fatal disease. Whether traveling or in a resort setting, it is IMPOSSIBLE to fully eliminate the risk of exposure to COVID-19 and other similar coronaviruses.

3. Zika, Chikungunya, Dengue Fever and other insect-borne and tropical diseases may also be present in a tropical island atmosphere.

4. UNDER NO CIRCUMSTANCES shall the resort, its owners, employees, agents, insurers and any third party tour operators be liable for any injury, illness or losses resulting from food allergies, Covid-19, or any insect-borne or tropical disease. As a condition of checking in at the resort or being present upon the resort property, ALL GUESTS hereby ACKNOWLEDGE all such RISKS and AGREE to fully ASSUME ALL SUCH RISKS AND HOLD HARMLESS THE RESORT, ITS INSURERS, AND ANY TOUR OPERATORS AND TRAVEL AGENTS FOR ALL SUCH RISKS.

RELEASE OF LIABILITY; LEGALLY BINDING; GOVERNING LAW & FORUM

In consideration of the goods and services provided by the resort, and as a condition of checking in at the resort or otherwise being present upon the resort property, you agree to RELEASE and HOLD HARMLESS the resort, its owners, employees, agents, insurers, and any third party tour operators and travel agents with respect to the items set forth in this Guest Registration Form. This RELEASE and HOLD HARMLESS agreement is valid even if you purchase an off-site tour, excursion, activity, or transportation through the resort’s on-site tour desk or any on-site tour operator representative. This agreement shall be LEGALLY BINDING and shall be governed by and construed in accordance with the laws of SAINT LUCIA. The courts and authorities of SAINT LUCIA shall have exclusive jurisdiction over any claims arising out of or in connection with your stay at this resort.

GUEST # 1 INITIALS _______

GUEST # 2 INITIALS _______

To download a copy of this document, please click here.

This Website collects some Personal Data from its Users.

Owner and Data Controller

Ti Kaye Resort & Spa, Anse Cochon, Castries, St. Lucia, W.I.
Owner contact email: info@tikaye.com

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: first name; last name; email address; Cookies; Usage Data.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

• Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;

• provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

• processing is necessary for compliance with a legal obligation to which the Owner is subject;

• processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;

• processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

• Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Contacting the User, Displaying content from external platforms, Interaction with external social media networks and platforms, SPAM protection and Tag Management.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States. Privacy Shield participant. https://www.facebook.com/about/privacy/

Google Ads conversion tracking (Google Inc.)

Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google Ads advertising network with actions performed on this Website.

Personal Data collected: Cookies; Usage Data.

Place of processing: United States. Privacy Shield participant. https://www.google.com/intl/en/policies/privacy/

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies; Usage Data.

Place of processing: United States. Privacy Shield participant. https://www.google.com/intl/en/policies/privacy/

Contacting the User

Contact form (this Website)

By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: email address; first name; last name; telephone number; address; website.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.

This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts (Google Inc.)

Google Fonts is a typeface visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data collected: Usage Data; various types of Data as specified in the privacy policy of the service.

Place of processing: United States. Privacy Shield participant. https://www.google.com/intl/en/policies/privacy/

Google Maps widget (Google Inc.)

Google Maps is a maps visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data collected: Cookies; Usage Data.

Place of processing: United States. Privacy Shield participant. https://www.google.com/intl/en/policies/privacy/

Instagram widget (Instagram, Inc.)

Instagram is an image visualization service provided by Instagram, Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States. Privacy Shield participant. https://www.facebook.com/about/privacy/

Vimeo video widget (Vimeo Inc.)

Vimeo is a video content visualization service provided by Vimeo Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States.

YouTube video widget (Google Inc.)

YouTube is a video content visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States. Privacy Shield participant. https://www.google.com/intl/en/policies/privacy/

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.

The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States. Privacy Shield participant. https://www.facebook.com/about/privacy/

Pinterest “Pin it” button and social widgets (Pinterest)

The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States. https://policy.pinterest.com/en/privacy-policy

ShareThis (Sharethis Inc.)

ShareThis is a service provided by ShareThis Inc., which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of this Website.

Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and Usage Data on the pages where this service is installed.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States. https://www.sharethis.com/privacy/

SPAM protection

This type of service analyzes the traffic of this Website, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

Google reCAPTCHA (Google Inc.)

Google reCAPTCHA is a SPAM protection service provided by Google Inc.

Personal Data collected: Cookies; Usage Data.

Place of processing: United States. Privacy Shield participant. https://www.google.com/intl/en/policies/privacy/

Tag Management

This type of service helps the Owner to manage the tags or scripts needed on this Website in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google LLC)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data collected: Cookies; Usage Data.

Place of processing: United States. Privacy Shield participant. https://www.google.com/intl/en/policies/privacy/

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

• Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

• Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

• Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

• Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

• Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

• Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

• Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.

• Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

This Website uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User’s device.

Last updated: March 31st, 2019

Are you a Saint Lucian who is interested in staying with us? Please be sure to read the hotel’s local booking policy.

• Local Rate – Best available rate available on our website. A 50% deposit will be needed to book rooms.
• Guests are to be fully vaccinated. (A person is considered as fully vaccinated: 2 weeks after their second dose in a 2-dose series, such as the Pfizer or AstraZeneca vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine.)
• Guests are required to submit the registration number of the vehicle on which they will arrive at the resort.
• Failure to meet these requirements 24 hours prior to arrival will result in the resort issuing a refund on the guest’s card and cancelling the booking. A 10% fee applies to refunds.
• Masks are to be worn in public area and all social distancing rules are to be followed.