All You Need To Know About Ti Kaye Resort & Spa
What is the dress code at the resort?
Do you offer trip insurance in the event a hurricane would cause us to cancel our trip?
What voltage does Saint Lucia use?
Can we pay in US Dollars?
Are the plunge pools at the resort heated?
Unfortunately, no they are not but during the summer months they are quite warm.
Are the beaches in Saint Lucia private?
What is the hotel’s policy for inclement weather?
In house guests departing early: Guests who choose to depart early from the destination will not be billed for the unused nights. Or, unused nights can be used as credit towards a future stay within one calendar year, whichever the guest decides.
Guests scheduled but unable to depart: Guests who are unable to depart due to airport closures will be offered distressed rates that are to be paid directly to the hotel.
Guests scheduled but unable to arrive: Guests who are unable to arrive due to cancellation of flights or airport closure will be able to arrive on a later date with the following options:
(1) Arrive on the first available flight after the storm and simply take the same number of nights confirmed at the same rate (based on room availability), or stay until their original departure date, being charged only for used nights.
(2) Reschedule same season travel within one calendar year, fee free.
Guests choosing to reschedule: We will happily honor the current rates for the same season of travel within one calendar year based on availability. Excludes holiday blackout dates of December 24th – January 1st inclusive.
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